Natasha Serba

I booked an appointment for scheduled maintenance (oil change and tire rotation) and Mazda service went above and beyond. Great communication as I was contacted and sent pictures of an unanticipated problem that was discovered under my hood. Although the required part was not in stock, Mazda service placed an order, cleaned the area, and came up with a temporary fix for me until the part comes in. I was given a quote and they will follow up to schedule an appointment when the part arrives. I am grateful that this potentially dangerous problem was found and Mazda service took proactive steps to ensure the safety and repair of my vehicle. Outstanding communication and customer care!